Satellite Industries

Hard Goods Manufacturing and Distribution

Based in Minneapolis, MN

150 employees

Manufacturer of portable restrooms, sinks, deodorizers and service trucks

Revenues $10M

Sales offices located throughout the U.S. with overseas offices in Brussels, France, Hong Kong and the United Kingdom

Challenge

• Using a homegrown software system for 17 years
• Needed to integrate their sales and marketing processes, streamline operations and provide timely access to information
• Wanted a system that would enable effective collaboration with suppliers and provide complete supply chain visibility and control
• Established business objective of servicing customers better

Solution

• Sage ERP X3
• Met many of their supply chain, customer management and multi-national requirements
• CRM module became the cornerstone of their implementation prior to installing manufacturing, distribution and accounting functions

Results

• The company brought its business partners into their processing environment from day one, giving them full and immediate visibility into orders and the ability to plan workloads accordingly
• Achieved an 87 percent order fulfillment rate on day one of go-live; 95 percent by the end of week one